1) General observations

These general conditions of sale apply exclusively to the internet sales of the products and packages as identified and listed under the headings: “Regalati e Regala Voucher STR” (“STR Gift Vouchers”) and “Shop online Prodotti STR” (“Shop STR Products online”). The Customer (hereinafter “the Customer”) is invited to print and keep these general conditions according to preferred procedures.

2) Offer to the Public

The products and packages and the relative prices shown under the aforementioned headings constitute an offer to the public. The purchase contracts concluded on the site are entered into with Terme San Giovanni Rapolano Srl.

3) Prices

All the prices of the products and packages shown online are to be considered as including VAT. Terme San Giovanni reserves the right to modify the online prices of the products or packages at any time, and without notice, as well as to modify products and packages or eliminate them from their online catalogue at any time at its own discretion.

4) Orders

Purchase orders must be made online through the order procedure on the site under the headings: “STR Gift Vouchers” and “Shop STR Products online” The Customer can make an order in the following ways: In the event the customer has already registered on the Site, by using the username and password and carrying out a normal log-in. In the event that the customer is not registered, it’s necessary to register at the Site using the appropriate “New Customers” form.
The purchase contract is considered as concluded upon receipt of the order on the part of Terme San Giovanni; upon conclusion of the order the Seller’s IT system confirms the due registration of the order in real time, sending the Consumer an e-mail message containing the order number, the date, the overall amount of their order and, in the event of payment by bank transfer, the details for making the payment.

In the event of the purchase of a Gift Voucher, the Seller will send the said Voucher exclusively in PDF form by electronic mail. The Customer should be aware that the aforementioned e-mails will be sent to the e-mail address inserted by the Customer upon making the purchase. Terme San Giovanni will not be liable in the event of the insertion of an invalid e-mail address and/or for the failed receipt of the e-mail informing of the “Order made on the Terme San Giovanni Rapolano website” for reasons not attributable to Terme San Giovanni. In that case, the sale will be considered as definitive. In the event that the Customer encounters reception problems or does not receive the e-mail from the Seller, the Customer is obliged to immediately contact Terme San Giovanni, which will take measures to resolve the problem. The Customer may, in all events, view and download the voucher by entering their “Reserved Area”.
Gift Vouchers are valid for one year and after that date it will no longer be possible to recuperate any vouchers not received.

5) Payment and processing of the order

Payment can be made online by credit card or by bank transfer. The order is processed further to due payment.

6) Shipment
Times for shipment of the products vary from 3 to 5 working days. The shipment of vouchers coincides with the purchase on the site. We ship only in Italy, and shipment occurs by courier with costs borne by the addressee; the goods travel at the customer’s risk and danger. In no event will Terme San Giovanni be responsible for any delays in delivery. Shipment costs are suitably disclosed when making the purchase.

Upon delivery the Customer is obliged to check the integrity of the package(s) (for example the absence of tears, cracks, breakages etc.) as well as the correspondence of the package(s) to what is indicated on the carrier’s shipping document.

The signing of the transport document implies the customer’s acceptance of the goods without reservation. Any complaints must be made immediately to the carrier; otherwise, the product shall be considered as correctly delivered.


7) Right of withdrawal

E-commerce is a form of remote selling and, as a result, in accordance with art. 64 of the Consumer Code, the Consumer has the right to withdraw within the term of ten (10) working days without any penalty and without having to specify the motive.
It should be understood that “the Consumer” refers to any person who, in relation to the contract, is acting for purposes unrelated to their profession. As a result, no right of withdrawal is provided for legal entities and persons who are acting in a professional capacity with reference to the purchase contract.
The term for exercising withdrawal starts: For products, from the day of their receipt on the part of the consumer; For packages, from the day of entering into the contract; The right of withdrawal is exercised through sending, within the aforementioned term, a registered letter with acknowledgement of receipt addressed to: Terme San Giovanni Rapolano, via Terme San Giovanni 52, 53040 Rapolano Terme (SI).

For contracts regarding the supply of products, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The consumer is obliged to pay the postal costs necessary for the restitution of the product.

Terme San Giovanni shall arrange to refund the Consumer the sum paid as shown in the original order net of the costs for the first delivery. The costs for returning the products are borne by the customer.


8) Guarantees

Terme San Giovanni Rapolano offers Guarantees under terms of Law both with respect to the Consumer and to a Customer that is not a Consumer.


9) Communications

All communications can be addressed to Terme San Giovanni Rapolano to the e-mail address shown under “Contacts – Where We Are” on the site.


10) Court of Jurisdiction

Any disputes relating to the interpretation or execution of this contract shall be resolved exclusively by the Court of Siena or according to what is established in favour of the Consumer by the Consumer Code.